BORA hansgrohe German Professional CyclingBand of Brothers

Returns:

You ordered an item you’d like to return? Read the information below to see how it works.

  • All items should be in top condition, that means unworn and unwashed with the original tags attached.

You can return or exchange your order within 14 days.

If your purchased goods have a quality defect, material or production faults, this is a case of complaint.

If you do not like the ordered goods, you can return them within the period, i. H. revoked from receipt of the goods by clear declaration. The revocation does not require any justification or binding form and can be made in text form by e-mail.

Customer Service: shop@bora-hansgrohe.com If you would like to return your order because of quality defects or size problems, please contact our customer service:

Customer Service: shop@bora-hansgrohe.com PLEASE NOTE: Due to the high workload, it may take up to 72 hours to receive an answer. Returns:

**You can also easily return your order: ** **And that's how it works: ** • Pack the item and print the return label you received as a PDF with your online invoice.

• Prepare the package.

• Attach the return label to the package and hand it in at a branch of DHL / Post or a post partner.

• Please keep your confirmation of delivery until everything has been done to your satisfaction.

Refund:

• The amount will be refunded within 72 hours after receiving your package in our distribution center.

• Please note that our payment provider usually needs 7 - 10 working days to fully refund your amount.

Returns of orders with gift cards

• Please note: Vouchers cannot be paid out in cash.

Returns of promotional orders:

• Vouchers that are awarded as part of a promotion are valid in the event of a complaint/return as long as the general conditions of the respective promotion are still met.

• Please note that returning an item purchased as part of a promotion will void the promotion. This means that the entitlement to the free item or the savings expires.

If you have any questions, please contact our customer service:

shop@bora-hansgrohe.com